Career
Job Description
We are looking for an enthusiastic and proactive Social Media Moderator to join our team in Nikunja 02. If you’re passionate about providing exceptional customer service and have a knack for engaging with people, this role is perfect for you!
Key Responsibilities
- Responding to Queries: Address customer questions and concerns on social media platforms promptly and professionally.
- Engaging with Comments: Monitor and respond to comments, ensuring a positive brand image.
- Order Confirmation: Call customers to verify and confirm orders.
- Phone Call Management: Answer incoming phone calls and resolve inquiries efficiently.
- Customer Feedback: Provide quick feedback and escalate issues to the relevant department when necessary.
What We’re Looking For
- Communication Skills: Excellent verbal and written communication in both Bangla and English.
- Customer-Focused: A friendly, approachable attitude and a passion for helping customers.
- Tech-Savvy: Basic knowledge of social media platforms (Facebook, Instagram, etc.) and Microsoft Office.
- Organized: Ability to manage multiple tasks and prioritize effectively.
- Experience: Prior experience in customer service or social media moderation is preferred but not mandatory.
What We Offer
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary based on experience.
- Convenient working hours and a great office location in Nikunja 02.
- Bonus incentives when monthly sales targets are met.
Job Description
We are looking for a proactive and customer-focused Social Media Moderator to manage and engage with our online audience remotely. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced digital environment, this role is perfect for you!
Key Responsibilities
- Timely Responses: Reply promptly to customer inquiries on social media platforms.
- Issue Resolution: Address customer concerns with the highest priority, ensuring a positive experience.
- Engaging with Feedback: Respond quickly and thoughtfully to comments and feedback to maintain a strong brand image.
Requirements
- Device: Must own a laptop or smartphone for work-related tasks.
- Internet: Must have access to a fast and reliable internet connection.
- Communication Skills: Strong writing skills in both Bangla and English, with the ability to convey information clearly and professionally.
- Location: Must reside in Dhaka and be available to attend monthly in-person meetings.
What We’re Looking For
- Organized: Ability to manage multiple conversations efficiently while maintaining high-quality responses.
- Problem Solver: A proactive approach to addressing and resolving customer concerns.
- Tech-Savvy: Familiarity with social media platforms such as Facebook and Instagram.
- Experience: Previous experience in customer support or social media management is an advantage but not required.
What We Offer
- Flexible remote work environment with a structured schedule.
- Opportunity to develop and enhance your social media communication skills.
- Competitive salary with growth potential based on performance.
- A supportive team culture that values your contributions.
Job Description
We are seeking a dedicated and energetic Store Assistant to join our team in Nikunja 02. If you are organized, customer-focused, and passionate about maintaining a clean and welcoming store environment, this role is ideal for you!
Key Responsibilities
- Store Cleanliness: Ensure the store remains clean, tidy, and well-maintained at all times.
- Organization: Keep the store organized and presentable to enhance the shopping experience.
- Customer Service: Assist customers with their inquiries, provide guidance, and deliver exceptional service.
- Inventory Management: Monitor stock levels, update inventory records, and ensure products are always in stock.
- Reporting: Prepare and maintain daily and monthly reports on sales and inventory.
- Sales Goals: Work towards meeting and exceeding sales targets.
What We’re Looking For
- Customer Service Skills: A friendly and approachable attitude with a focus on customer satisfaction.
- Attention to Detail: Strong organizational skills and the ability to maintain a clean and appealing store environment.
- Proactive Approach: Willingness to take initiative and solve problems efficiently.
- Team Player: Ability to work collaboratively with the team to achieve store goals.
- Experience: Previous experience in retail, sales, or inventory management is a plus but not mandatory.
What We Offer
- Competitive salary based on your skills and experience.
- Daily conveyance allowance to cover transportation costs.
- Bonus incentives when monthly sales targets are met.
- Opportunity to grow within a dynamic and supportive work environment.
About us.
Welcome to DOB Skateshop! We are a community-driven Skateshop that aims to provide the best skateboarding experience possible. At DOB Skateshop, we are proud to offer a wide selection of skateboards, trucks, wheels, bearings, and accessories from the most reputable brands in the industry.
Our mission is to promote skateboarding as a positive and empowering activity that can improve physical health, mental well-being, and social connections. We believe that skateboarding is not just a sport, but a lifestyle, and we are committed to cultivating a welcoming and inclusive community of skateboarders of all levels.
What sets DOB Skateshop apart from other skateshops is our dedication to customer service. Our knowledgeable and passionate staff are always ready to help customers find the right gear and answer any questions they may have. We take pride in providing a personalized and friendly experience to each and every customer who walks through our doors.
In addition, DOB Skateshop is more than just a store – it’s a hub for the skateboarding community. We host skateboarding events, contests, and workshops, and we are always looking for ways to support and contribute to local skateboarding culture. We believe in giving back to the community that has given us so much.
Perks & Benefits
At DOB Skateshop, we value our team members and strive to create a positive work environment that rewards hard work and dedication. When you join our team, you can expect to enjoy a range of benefits and perks, including:
Training and Development: We are committed to helping our team members grow and develop their skills. We offer ongoing training and development opportunities to help you reach your full potential.
Employee Discounts: As a member of the DOB Skateshop team, you’ll enjoy exclusive discounts on our products and services.
Community Involvement: As a community-driven skateboarding store, we are committed to giving back to our community. We offer opportunities for employees to get involved in local skateboarding events and activities.
Performance-Based Bonuses: We believe in rewarding hard work and dedication. As such, we offer performance-based bonuses to employees who exceed expectations and achieve exceptional results.
Eid Festival Bonus: We understand the importance of Eid to our employees, and we offer a bonus to all employees during the festival, which can help you and your family celebrate in style.
