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At DOB Skateshop, customer satisfaction is our priority. If you’ve encountered an issue with your order, product, our website, or your in-store experience, we want to know about it. Please fill out the form below with the relevant details, and our team will work quickly to resolve the matter. Your feedback helps us improve and serve you better.

Frequently Asked Questions (FAQ)

Have questions? Find all the answers you're looking for right here! Whether you're curious about our products, need help with your order, want to know more about shipping options, payment methods, or warranties, we’ve got you covered. From product details to services and everything in between, this section is designed to help you get the information you need quickly and easily. Explore our FAQ for comprehensive support and assistance!

What types of skateboards do you offer?

We offer a wide range of skateboards, including Canadian Maple, North East Maple, and Chinese Maple boards, each known for their durability and performance. In addition to traditional skateboards, we also carry pennyboards, surf skates, and longboards, perfect for cruising and carving. Whether you’re into street skating or looking for a smooth ride on city streets, we have a board that fits your style.

What skateboard should I choose as a beginner?

It all depends on your budget and your goals. As a beginner, it’s like learning to ride a bike—you can start with an expensive mountain bike or a cheaper commuter bike. Both will help you learn, but they serve different purposes and offer varying durability. Similarly, you can start with any skateboard, but where you want to go in the sport will guide your choice. If you dream of mastering cool tricks and becoming a pro skater, it’s better to invest in a high-performing Canadian Maple setup. However, if you’re just starting out and testing the waters, a North East Maple or Chinese Maple setup will serve you well.

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
Can I print my own graphic on my skateboard?

Yes, you can customize your skateboard with any graphic you want! The cost for customization ranges from 300-500 TK, depending on the design. Just make sure your graphic is high quality for the best results.

  • Cropped pink crepe knit top
  • Square neckline
  • Embroidered Aje logo
  • Cross back straps
Do you offer skateboarding lessons or workshops?

At the moment, we’re not offering skateboarding lessons or workshops, but we’re planning to start them soon. Please stay in touch with us for updates on when they’ll be available!

Do you offer skateboard repairing service?

Yes, we offer skateboard repair services! The cost varies depending on the specific repairs needed. If you purchase spare parts from us, we’ll install them for free. However, if you bring spare parts from elsewhere, there will be a fee for the installation.

How can I track my order?

We use third-party delivery services to ship our products. Once your parcel is picked up, you will receive a confirmation SMS to the phone number you provided when placing your order. This SMS will include a tracking link that you can use to monitor the status of your order.

Can I modify or cancel my order after it’s been placed?

Yes, you can modify or cancel your order as long as the parcel hasn’t been picked up by the delivery service. You will typically receive a confirmation message from the courier when the parcel is picked up, so you have the option to cancel or modify your order until you receive that message. To make changes, please email or call us for assistance.

+880 1670 787819
hello@dob.com.bd

How long does it take for my order to be delivered?

Usually, delivery takes up to 48 hours within Dhaka and up to 72 hours for locations outside Dhaka. We strive to get your order to you as quickly as possible!

Do you offer order pickup at the store?

Yes, we offer store pickup! If you’d like to pick up your order from our store, please select Dhaka as your district on the checkout form, and you’ll see the option for Store Pickup as a shipping method. We have two locations: one at Nikunja 2 (closed on Wednesdays) and another on Elephant Road (closed on Tuesdays). You can choose either location for your pickup.

Do you offer same day delivery?

Yes, we offer same day delivery within Dhaka! We use Pathao Courier for this service, and the delivery charge will be based on their pricing, which takes into account distance, real-time traffic, and ride availability. To qualify for same day delivery, please place your order before 5:00 PM and pay your bill in advance. You’ll only need to pay the delivery charge to the rider when you receive your parcel.

Do you offer international shipping?

No, at this moment, we don’t offer international shipping.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived, please get in touch with us and provide your order number or any related information. We’d be happy to assist you in resolving the issue!

Do you offer EMI options?

Yes, we offer flexible EMI options on purchases over 5000 BDT. You can spread the cost over up to 12 months with plans available through over 32 banks across Bangladesh. Here’s a quick look at our EMI charges:

  • 3 Months: 3.00%
  • 6 Months: 4.50%
  • 9 Months: 6.50%
  • 12 Months: 8.50%
Is it safe to use my credit/debit card on your website?

Yes, it is safe to use your credit or debit card on our website. We comply with GDPR and the security standards of Bangladesh. We utilize SSL encryption to protect your data and use SSLCommerz, the country’s most popular secure payment provider, for our payment gateway. Your information is safe with us!

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