Customer care: +880 1670 787819 (10 AM – 10 PM)

Return & Exchange Policy

Return and Exchange Policy:

  1.        Customer can return/exchange the received product in unused condition within 7 days
  2.        For any return/exchange, customer needs to inform our Customer Care by calling: +880 1670 787819 or email at: contact@dob.com.bd within 24 hours of receiving the delivery 
  3.        Customer can order the same product in different size/color or a different product of the same value in return/exchange
  4.        Customer can exchange any ordered product for 1 time only
  5.        Products ordered through online, can be returned/exchanged at physical stores       
  6.        Once the product is sold, refund is not possible and the customer will be issued a voucher that can be used in apex4u.com only. The voucher is valid for one year of generation
  7.        Return Voucher will be generated once the customer returns the product